Office of the Bursar
Managing Student Financial Accounts from Enrollment to Graduation
Welcome to the Office of the Bursar
The Office of the Bursar serves as the University's central office for student financial services. We are responsible for the assessment, billing, collection, payment processing, refund administration, and maintenance of student accounts.
Our goal is to provide accurate, timely, and professional service while helping students understand their financial obligations to the University.
Our Mission
The Office of the Bursar is committed to providing exceptional customer service, accurate account management, transparent communication, and responsible stewardship of University resources. We strive to support student success by ensuring financial information is accessible, understandable, and administered consistently.
Our Commitment
We are committed to:
- Treating students, faculty, staff, and parents with professionalism and respect.
- Providing accurate and timely information.
- Applying University policies consistently and fairly.
- Maintaining the confidentiality of student records.
- Offering resources and payment options to help students meet their financial obligations.
What We Expect From Students
Students are responsible for:
- Reviewing their student account regularly.
- Reading University communications.
- Paying balances by established deadlines.
- Completing the FAFSA annually if seeking financial aid.
- Submitting required documentation promptly.
- Establish payment arrangements when necessary.
- Withdrawing from courses through official University procedures if they no longer
intend to attend.
Important: Registration constitutes financial responsibility for tuition and fees. Students who register for classes and do not officially withdraw remain financially responsible for all applicable charges. Unpaid balances may be assigned to a collection agency in accordance with University policy.
How Student Accounts Work
The Office of the Bursar maintains the University's student financial records through the Ellucian Banner Student Module. Multiple University departments submit charges and credits that ultimately feed into a student's account.
Common Charges Include:
Tuition
- Undergraduate In-State Tuition
- Undergraduate Out-of-State Tuition
- Graduate In-State Tuition
- Graduate Out-of-State Tuition
Mandatory Fees - Debt Service Fee
- Health Center Fee
- Health Insurance Fee
- Health Insurance Fee (International Students)
- Information Technology Fee
- Shuttle Fee
- Student Activity Fee
- Student Rec and Athletic Fee
- Vehicle Registration Fee
- Wellness Center Fee Technology Fees
- Other Board-approved fees
Housing & Dining - Residence Hall Charges
- Meal Plans
Other Charges - Traffic and Parking Fines
- Library Fines
- Dormitory Fines
- Miscellaneous University Charges
Common Credits Include: - Financial Aid
- Scholarships
- Third-Party Sponsorships
- Military Benefits
- Payments
- Approved Fee Waivers
- Approved Insurance Waivers
- Approved Vehicle Registration Fee Waivers
If a credit balance exists on your account and the funds are determined to be refundable, the Office of the Bursar will process your refund in accordance with University policy.
Billing and Payment Expectations
Semester Bills
Semester charges are due on or before the first day of classes.
Students are encouraged to review their accounts frequently through Banner Self-Service.
Monthly Statements
The Office of the Bursar provides monthly billing statements to help students monitor their accounts and outstanding balances.
Payment Options
We offer several payment methods:
- Online Payments
- Cash
- Checks
- Money Orders
- Major Credit Cards
Payment Plans
Students who cannot pay their balance in full may be eligible to establish a payment plan.
Please note: Making a payment online is not the same as establishing a payment plan.
Payment plans must be established through Banner Self-Service and are subject to applicable enrollment requirements and deadlines.
Contacting the Office of the Bursar
Virtual Line (QLESS)
To better serve our students, faculty, staff, and parents, the Office of the Bursar utilizes QLESS. This virtual queuing system allows customers to join a line remotely without waiting in the office.
With QLESS, you can:
- Join the line from your phone or computer.
- Receive text message updates regarding your place in line.
- Leave and return when it is your turn.
- Reduce waiting times and improve service efficiency.
Please note: The QLESS line may close before the published office closing time if the queue reaches its daily capacity. This allows our staff sufficient time to assist all customers already in line before the office closes. We encourage customers to join the queue early, especially during peak periods for registration, billing, and refunds.
Accounts Receivable (AR) Holds
An Accounts Receivable (AR) Hold may be placed on a student's account when financial obligations remain unresolved.
AR Holds may be applied if:
- Semester charges remain unpaid.
- A payment plan has not been established.
- Required financial aid documents have not been completed.
- Third-party authorizations have not been received.
- Other financial arrangements have not been made.
Students with AR Holds may experience restrictions on registration and other University services until satisfactory payment arrangements are established.
HOW MAY WE HELP YOU?
QUICK INFO
- STUDENT REFUND DISBURSEMENTS
Your refund is the amount of money remaining after all scholarships, grants, federal and private student loans are applied toward tuition, fees and other direct educational expenses for the semester. The refund will be disbursed as a lump-sum direct deposit to your designated bank account or as a check. Please note, refunds are not disbursed if your credits are from University scholarship funds.
Back to Top - BANKRUPTCYEmail documents to student.accounts@aamu.edu.Back to Top
- THIRD PARTY BILLING
When a student's tuition, fees and/or bookstore purchases are billed directly to an outside agency or organization, the process is termed "third party billing." The college agrees to bill the agency or organization directly on behalf of the student.
Back to Top - PAYMENT PLANS
AAMU offers two types of payment plans:
AAMU Payroll Deduction - For University faculty/staff or students that have an active job on campus. The form can be completed online and emailed to student.accounts@aamu.edu for review by the Office of Student Accounts.
- Offers payment plans that allows payment of tuition and fees over time.
Back to Top - PAYMENT INFORMATION
Payment may be made by cash, major credit card, electronic check and . All remittances can either be made in person at the Cashier's Office in Patton Hall, Room 105-A, or can be mailed to the Cashier's Office at the address listed below under Mailing Address.
Back to Top
SOCIAL MEDIA
Please note, the social media accounts are for informational purposes only. For inquiries, please contact the Office of Student Accounts via email and phone.
PHYSICAL ADDRESS |
MAILING ADDRESS |
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ALABAMA A&M UNIVERSITY |
ALABAMA A&M UNIVERSITY |
Contact Us
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